Frequently Asked Questions (FAQ)


Where can i find my ABE?

The ABE is included in the packaging, just like the user manual and the returns sheet.
Note that this document is copy-protected. If the ABE is not included, please contact us immediately

"f you have lost your ABE, we can issue a new one for a fee

How long does it take to fully charge my scooter?  

It takes approximately 5-6 hours for the LG battery to be fully charged

Is there suspension?

KALLE, EMMA & Paul do not have suspension
However, they have front and rear pneumatic tires that provide a comfortable riding experience.

Our Fritz is equipped with suspension both in the front and rear.

How much is the maximum load weight?

KALLE, EMMA, and Fritz can comfortably transport individuals weighing up to 120kg

Paul is even approved for a weight of up to 150kg.

How can I protect my e-scooter from theft?

All our scooters can be locked with a standard bicycle lock and have an integrated electric immobilizer.

How long is the warranty period?

Be sure to keep the receipt of your scooter to make any warranty claims. After purchasing a new scooter, you have the following warranty claim:
2 years warranty on the device, excluding wear and tear parts (such as tires, battery, and brakes)

 Am I allowed to ride on the road and/or sidewalks?

All our scooters are approved for road use in Germany, and you are obligated to adhere to legal regulations.

 Can I ride in the rain as well?

KALLE and EMMA are splash-resistant and can be used in the rain. Please note that the brake performance may not be as high as on dry roads. 

When will my scooter finaly arrive? 

After placing the order, it usually takes 4-7 business days for your scooter to arrive. If we are temporarily out of stock, we will notify you during the ordering process. 

 Which air pressure is recommended for Paul's tires?

For a balanced combination of ride comfort and handling dynamics, we recommend the following air pressure under the appropriate load:


Load ​Air Pressure

50 kg              2,5 Bar

70 kg              2,7 Bar

90 kg              2,9 Bar

100 kg            3,3 Bar

If you inflate your tires with higher air pressure, you will achieve higher speed on inclines, but you will lose comfort on uneven terrain. Please note that the maximum tire pressure is 3.5 bar


How do I charge my battery corretly? 

As both the battery and the charger heat up during charging, we recommend never covering the devices. The charging process should take place in dry areas, as rain or moisture can lead to short circuits and even fires. Only use the original accessories for charging. Plug one end of the charger into the socket, then the other end into your electric scooter. Once done, a red light will illuminate, indicating that the battery is not fully charged. The battery is now charging. A green indicator light will signal when the battery is fully charged. Once the light comes on, you can unplug the charger from the socket and then disconnect it from the electric scooter.


To extend the lifespan of your battery, you should never fully discharge it. We recommend maintaining a constant charge level between 20% and 80%. Be cautious not to partially charge the battery, for example, by connecting your electric scooter to the charger after only, say, 3 kilometers of use. Under no circumstances should you keep the battery permanently connected to the charger.

How do I adjust my front headlight?

Step 1: Position the scooter directly in front of a wall
Stand with your scooter in front of a wall, approximately 5 meters away for optimal distance.

Step 2: Mark the headlight height on the wall
Measure the height at which your scooter's headlight is positioned. Mark this height on the wall.

Step 3: Turn on the lights.
Place the scooter in an upright position and hold it steady (do not use the stand). Keep the handlebars straight.
Turn on the headlight.

Step 4: 
Check if the upper edge of the light beam is below the headlight height
While the headlight is on, observe the light beam on the wall: is the upper edge of the light beam below the height mark?
If yes, everything is fine. If not, the headlight may cause glare for other road users. Adjust the tilt of the headlight slightly downwards and repeat Step 3

How do I open a ticket if I have a question or need assistance?

To do this, click on the following link: You need us form

Otherwise, you can access the 'You need us form' through the Service tab. Fill it out with all the necessary information, and this will open your personal ticket.

After opening your ticket, you will receive a confirmation email. Please note that all communication will take place exclusively through the chat window of your ticket on our website.

Here, our service team is available to answer all your questions and resolve issues.

Any Questions?

Then use our contact form and send us a message.

Viktoriastraße 26-28
45468 Mülheim an der Ruhr